Last Updated: December 27, 2024
1. Standard Refund Terms
- 14-day money-back guarantee for new subscribers
- Full refund if canceled within first 14 days
- No refunds for partial month usage
- Pro-rated refunds for annual subscriptions
2. Eligible Services
- SEO packages
- Social media management
- Content marketing services
- Digital product development
- Consulting services
3. Refund Process
- Submit request via email: [email protected]
- Include order number and reason
- Processing time: 5-7 business days
- Refund to original payment method
4. Non-Refundable Items
- Custom development work
- Delivered digital products
- Used consulting hours
- Domain registration fees
- Third-party service costs
5. Special Circumstances
We may issue refunds for:
- Service unavailability
- Technical issues
- Duplicate charges
- Unauthorized transactions
6. Cancellation Process
- Cancel via dashboard or email
- 30-day notice required
- No penalty for early cancellation
- Unused prepaid services refunded
7. Dispute Resolution
- Contact support first
- Provide documentation
- Allow 48 hours for response
- Escalation process available
8. Payment Provider Policies
- PayPal: 180-day dispute window
- Stripe: 60-day chargeback period
- Bank transfers: Case-by-case basis
Contact Information: Email: [email protected] Phone: (555) 123-4567 Hours: Monday-Friday, 9 AM – 5 PM EST